Accessibility Policy

Providing Goods and Services to People with Disabilities

Trillium Ford Lincoln Ltd. is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Trillium Ford Lincoln Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the location of the disruption in service, alternatives options for services will be listed on the notice.

Training

Trillium Ford Lincoln Ltd. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

This training will be provided to all staff.

Training will include:

- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard

- Trillium Ford Lincoln Ltd’s plan related to the customer service standard.

- How to interact and communicate with people with various types of disabilities

- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person

- What to do if a person with a disability is having difficulty in accessing Trillium Ford Lincoln Ltd’s goods and services

Staff will also be trained when changes are made to your accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Trillium Ford Lincoln Ltd. provides goods and services to people with disabilities can contact the dealership by mail: Box 849 Alliston ON, L9R 1W1; [email protected]; or verbally to any manager at the dealership.

All feedback, including complaints, will be discussed at our weekly dealership management meeting.

Customers can expect to hear back within a week of providing the feedback.

Notice of availability

Trillium Ford Lincoln Ltd. will notify the public that our policies are available upon request.

Modifications to this or other policies

Any policy of Trillium Ford Lincoln Ltd. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.